View Full Version : Planned Server Maintenance - Monday 11/24 through Tuesday 11/25

[DEV] neXeon
11-20-2014, 01:22 AM
Dear players,

Our infrastructure staff will be physically migrating the Face of Mankind servers to Nexeon's new datacenter in Chicago, IL, during Monday night. The downtime is expected to begin around 11pm Central and extend into Tuesday morning.

The game servers will be inaccessible during this migration window.

All services are expected to return to normal Tuesday morning. If you have any connection issues after this time frame, please submit a support ticket via http://support.faceofmankind.com, and a Game Master will forward the issue to one of our engineers for investigation.

Thank you for your patience!

11-24-2014, 10:26 AM
Dear players,

Unfortunately, the maintenance window was moved forward to last night. Once the migration is complete, we will update this thread again.

[DEV] neXeon
11-24-2014, 02:48 PM
Hi everyone,

I'm on-site at the new facility, waiting for the servers to get here from our old location. We have technicians and a moving company overseeing the migration to our new datacenter.

This was all actually scheduled for tonight, but there was hardware malfunctioning in the old facility starting very early this morning. Rather than waiting to get back online at the old location, we moved up the migration to now, resulting in a single downtime rather than multiple.

We will update you all once we are up and running. Thank you for your patience!

[DEV] Frost
11-24-2014, 10:52 PM
Hello everyone,

The servers have been migrated and installed. Normal services should go uninterrupted from this point on.

Thank you all for your patience during this process.